Ian Coles
I had a controller with a button issue that I took in for them to repair and after a few days I got it back. They said there was a warranty (30, 60, or 90 days, I cant remember), so that if I had any issues I could bring it back and they would fix it. I took said controller on my trip to home for Thanksgiving and it still had the issue. So when I got back from the trip I brought it back and they happily took it back to fix it again. When it was ready I went to puck it up again, however, the button issue was not fixed, and there was now an issue with the left bumper. So awkwardly, I brought it back to ask once more and this time they fixed it. They told me it was an issue with the back plate of the controller, so they replaced the plate with one that they had lying around. The problem is that they replaced it with a broken back plate with the rubber falling off. When I brought this up to the person behind the counter she said, "Well if it really bothers you, you can always buy another." So I bought a new back plate to be put on and when I called to ask if they could put the new back plate on, Tyler said, "Yea we can do that for you, but I will need to charge you because you have already been in 3 times for free." At that point I just went to Geek Squad and they fixed it on the spot. For one, I did pay the first time I brought it in. Second, if something breaks on your your time or isn't fixed, when you offer a warranty, of course I am going to bring it back to be fixed. For me, a call to say, "We found the issue, but we will need a new back plate. We can order that for you and get it fixed," would be extremely appreciated. Everyone makes mistakes, it's just when people dont own up to it that it bothers me.
