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Neil Messervia Google

4 months ago

I was finally able to reach a general manager who heard my concerns and was very professional and understanding. The staffing issues seem to have been resolved and there is a consistent presence at the front desk now. Therefore I have changed my review to 4 stars instead of 2. I will leave my original review below however, for documentation. Unfortunately I am having to leave this review after not having much of a choice, because I am not able to contact any manager to complain or resolve my issue. It's currently September 2025. I've been going to this gym since opening day, 2 or 3 summers ago. Increasingly they have had staffing issues. It's now at its worst. I have not been able to use the tanning services for more than 2 weeks now, despite being at the gym 4 days a week. I'm usually there between 2pm and 4pm. I like to get a tan in at least once a week after my workout. I haven't been able to do so because there is literally no staff at the desk. I have seen a staff member walk around while I was lifting, but never at the front desk when I need them. If I try to call the store and speak with someone, no one answers. I am currently trying to contact a general manager by calling the Nashville locations - who actually answer the phone - and having them reach out to a general manager, to have them call me back. This is the only thing I can think of. Like many others in Memphis, this one is going downhill fast. It seems like par for the course for this city, where everything is broken and nobody does a thing about it. It's really sad because I like this Gym a lot. But this isn't the only thing that's been decreasing in quality... it's just that not being able to find a staff member and use the services that I pay for is kind of the last straw for me. I will be joining Crunch or another gym if this doesn't get resolved.

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Truth Tellervia Google

5 months ago

On 9/25/25, a white male staff member in a blue shirt repeatedly circled me while I worked out, which was intrusive and uncomfortable. Another guest was left waiting at the front desk during this time. Staff cannot stalk Black women and run a business smoothly at the same time—something will always suffer. That intrusive presence makes workouts uncomfortable. Broken machines sitting for months literally narrow your options and ramp up stress—privacy zones disappear. It signals misplaced priorities: staff energy goes into watching, not maintaining.

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Janequa Jacksonvia Google

5 months ago

The parking situation at this gym is terrible. The new entrance design is unsafe and creates a real hazard for members. Having only one way in and out is not acceptable—it causes congestion, confusion, and makes the lot dangerous to navigate. Whoever made that decision did not think it about it thoroughly because who puts an entrance across from another entrance along with it being right at the peak of crossing a railroad track. This needs to be addressed immediately for the safety and convenience of everyone who uses the facility. Also, please fix things that need to be fixed. It takes them months almost a year to fix things. Unacceptable. Please address or this gym will go down hill in Memphis.

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Shelby Stoneciphervia Google

8 months ago

Great first visit—friendly and welcoming! I’ve only been to this gym once so far, but it made a fantastic first impression. The facility was clean, spacious, and had a great range of equipment. A special shoutout to Ashley, who helped me with a guest pass. She was incredibly friendly, patient, and made the process super easy. She set the tone for a really welcoming experience. Even in just one visit, it’s clear that this gym has a supportive and well-run atmosphere.

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Mariana Panicovia Google

almost 2 years ago

I love weight training and this gym has high-quality equipment! The atmosphere here is of people who train seriously. I can't wait to come back for my next training! I've already signed up for 1-year plan! And I'm sure I won't be disappointed. You should try it if you are a gym rat like me!