ERIC CRUZ
Probably the worst experience i have ever had with a shop. Stopped in for an alignment and tire balance at 8AM, first customer in, tech stated it would be about an hour... that's reasonable, I am more than happy to wait that. The hour comes and goes, actually blows by.... 2 hours in, the shop tech comes in and let's me know he's sorry for the wait, they are wrapping up now..... 45 minutes later, I ask if they are near finished, a new tech enters, tells me they are having to "tighten the chambers under my car, and that takes a lot of time". I'm not sure if I have the word "idiot" tattooed across my forehead, but I have never had such blatant bullshit served to my face in my life.... 11:15 rears it's face, and what should have been a quick alignment has taken over 3 hours, with 2 other customers sitting in the lobby, told the same lie "it's about an hour wait." ...but hey at least my alignment was fixed, right?.... Oh how wrong I was! To my horror, the car drove EXACTLY the same as before I took it in, pulling hard left, having to hold the wheel at 10° right to stay straight, micro adjusting to stay in the lane... the EXACT same... they had my car on the lift for THREE HOURS and didn't adjust a SINGLE THING!.... I was able to take it to a separate shop the next day who had me flying straight in under an hour... I will NEVER RETURN for services here.
