Joud Alhilal
I had a class booked for 12:30, arrived at 12:34 (just 4 minutes late due to construction), and the door was already locked. I waited outside until 12:50 under the sun, but no one answered and the reception desk was completely empty. For a place like this, that is absolutely unacceptable there should always be someone at the front desk. Most gyms/studios have a standard 5–10 minute grace period for late arrivals, so I don’t believe this was on me. The experience was extremely unprofessional, and I’m not sure if they’ll still charge me. I’ll be contacting ClassPass to report this because customers should not be treated this way.






