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Santai Spa
A serene oasis offering rejuvenating spa treatments and wellness facilities in Birmingham.
3.8
Spa
$$$
A serene oasis offering rejuvenating spa treatments and wellness facilities in Birmingham.
Santai Spa, located at Genting Hotel Resorts World in Marston Green, Birmingham, provides a luxurious and relaxing escape with a range of wellness services. The spa features an outdoor hot tub with scenic views, a swimming pool, sauna, steam room, and heated tiled sunbeds, complemented by professional massage treatments. Guests can enjoy spa packages that include access to facilities, massages, and dining options like lunch or afternoon tea at the Sky Bar. With a focus on relaxation and rejuvenation, Santai Spa offers a tranquil environment for individuals and groups seeking a wellness retreat, though some areas may benefit from maintenance and improved management for an enhanced experience.
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Enjoy unlimited use of the outdoor jacuzzi, heated tiled sunbeds, sauna, steam room, and swimming pool in a serene environment.
Rejuvenating massages, including 25-30 minute sessions, performed by skilled therapists to relieve stress and promote wellness.
All-inclusive packages featuring spa access, massages, and dining options like afternoon tea or lunch at the Sky Bar.
Provided with bathrobes, towels, slippers, and drinks to enhance your relaxation experience.
Perfect for special occasions, offering tailored spa days for groups and events in a luxurious setting.
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Overall rating
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Mindy Bhullar
So far having the worst experience with this place, and I haven't even visited the place yet. I have had to wait over a month for someone to get back to me, after 7 email exchanges to try and book in and now been told I can't. Asked for my voucher details 3 times, after I emailed them asking if someone was going to get mack to me, as it had been 5 days and apparently they back to you within 72 hrs. They asked me for my details again which I had provided 3 times, was told someone would call me after I was asked for a contact number no one did. Looking at the reviews there have been many comments about rude staff and poor customer service. Which makes complete sense now with the experience I am having. I have been given yet another email address to send my complaint too lol.....I'm just totally fed up at this point. I would give 0 starts if I could...I don't recommend this place, based on how they deal with paying customers.
Alex Lapadat
Top spa and friendly staff - I am a member and it’s like a family
Alexandra Gilbert
Unfortunately Alton Towers is more relaxing than this place Cons - dark and cramped changing room - pool area only had 8 loungers available, 6 of which were empty but reserved with towels so we had to ask reception to remove some so we could sit down - no music playing so the god awful mechanical screeching of the jacuzzi was our only background music - no phones rule ignored by everyone Pros - reception staff were lovely and very understanding We left after 20 mins because we couldn’t justify spending £160 (!!!!!) for an afternoon. However, I will be recommending this place to my ex
Sam B
Have attended this spa on multiple occasions for the twilight spa evening. They have complimentary juices available and provide robes and slippers. The spa is reasonable if you are able to get on offer. There is more luxurious spas available if you don’t mind spending an extra £15. However this is quick and easy and an overall “nice” experience. The jacuzzi on the balcony is the best part. Besides the sauna and steam room and pool there isn’t anything else going on here.
Guvinder Singh
Great couples massage
