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Kimvia Google

about 1 month ago

I had an in home euthanasia with Gentle Journeys for my sweet 10 yr old chihuahua Blue on Dec 23, 2025 after a rapid decline due to IVDD and osteoarthritis. Southpoint Animal Hospital was Blue’s first veterinary experience at just 6 weeks old and her last at 10. Gentle Journeys informed Southpoint that Blue passed and no one from Southpoint Animal Hospital reached out to offer condolences. It’s disheartening because Blue received all her care as a puppy with this practice and Southpoint is one of the last Vet experiences she had. I expected more compassion and empathy regarding pet loss from this practice. A simple phone call or email during this time of grief would’ve made a positive impact as these thoughtful gestures only take one minute. RIP Sweet girl Blue🤍💙🕊️

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Meredith Halestrongvia Google

about 1 month ago

Love this clinic, they have accommodated me when my dog was sick and needed an urgent visit and they have helped us keep costs down my recommending a combo product for our dogs heartworm and flea/tick prevention. Always a friendly face and quick to answer the phones, we really couldn’t be happier with the entire team there and of course our vet Dr. Garcia!

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Martha (matack94)via Google

about 1 month ago

It ended, for us, with a lack of patience, understanding, and moral consideration. For over four years, the professionals at Southpoint Animal Hospital have provided care and invaluable advice for our pets. We specifically want to thank River and Dr. Lapham for their positive attitudes, knowledge, and kindness. To provide some background, my husband and I have two dogs that were seen by Southpoint. One is an older, friendly dog and the other, a fearful puppy. The puppy, Lyra, is a little over 1 and was found under a shed. We adopted her and have done our best to socialize her and reduce her fears. Last week, we had an appointment with Southpoint for a routine exam and vaccinations. She had received vaccines a few months prior at Southpoint and we communicated to the tech at the start of the appointment that she is nervous around strangers. The veterinarian who had treated her previously had taken time to give her treats and deliberately avoided facing her and making prolonged eye contact, which eased her fear. This approach was also recommended to us by the behaviorist we work with. We expected that 1) Lyra would be treated similarly or 2) we could discuss the possibility of administering anxiety medication prior to returning for another visit or 3) we could develop a training plan to move towards her being more comfortable at the vet. We were told that a different vet would be consulting with us this time on administering the vaccines. The vet entered the room and directly engaged Lyra reaching towards her and attempting to have her take treats from her hand. Lyra barked and tentatively approached to take the treats and then retreated from her several times. I asked what techniques can be used for dogs that are fearful like ours and she listed a few that exclusively involved restraint. She then suggested we try to put a muzzle on Lyra. Lyra had demonstrated no aggression when this suggestion was made. We trusted her expertise and were willing to try this method. She said we should try to stand behind her to force her into the muzzle. We complied (although uncomfortable with the direction) and Lyra became increasingly afraid and demonstrated “whale eyes.” I requested we take off the muzzle. At some point, the conversation with the vet became about our failings in socializing her. We have tried very hard to encourage positive interactions with her and other people. The conversation felt unproductive, accusatory, and dismissive of the progress we’ve made with her. It was also deeply upsetting to my husband, who has no close family left. He became increasingly upset as the socialization point was reiterated and said that the facility should provide means of connecting clients who want to work on socializing their puppies instead of providing criticism. He said that the vet did not care about our dog. The vet felt she was being disrespected and elected to leave the room. She sent in another tech to inform us, again, that it was “not their job” to facilitate community connection. The tech repeated that there was a list of trainers in the packet we should have received at an early appointment. We understand that many veterinary staff (and medical professionals) are overworked and burnout. We understand that our dog is challenging and there are limited options for administering vaccinations. None of that excuses the absence of care. There was no discussion about what we need to do to have her ready for vaccines or alternative options. We were only informed we wouldn’t have to pay for the appointment. I’m disappointed that this experience directly conflicted with the facility’s community-driven mission and Fear Free designation. Ultimately, I'm sad that we followed instructions that may have compromised Lyra’s trust in us.

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Annette Dvia Google

3 months ago

We absolutely love Southpoint Animal Hospital! Dr. Doyle and Dr. Garcia, along with the entire staff, are friendly, professional, and genuinely caring—not just toward our dog, but toward every pet we see come through their doors. We primarily visit this practice for routine wellness and preventative care, and the experience is always thorough, thoughtful, and never rushed. Most recently, our dog needed a surgical procedure, and Dr. Doyle did an amazing job. The care, communication, and follow-up gave us complete peace of mind, and our dog recovered beautifully. A friend referred us to Southpoint Animal Hospital, and I’m so grateful she did. We now confidently recommend them to anyone seeking compassionate, high-quality veterinary care.

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Jen Helmuthvia Google

6 months ago

We recently moved to NC from MN. My 15yr old Siamese, Elly, was due for her 6mo bi-annual senior wellness exam & blood work for another follow up of her T4 thyroid after having I-131 radiation injection therapy back in April. I found Southpoint Animal Hospital searching on Google which had great reviews. I requested Dr. Elise from reading her bio. She and the entire team were very welcoming! Dr. Elise & vet techs gave excellent care, knowledge and great communication which I appreciate. Our 8yr old Siamese will be seeing Dr. Elise in the near future. Thank you!