Mason Kessner
I just had the best experience from Total! So let me set the stage. Our heat had been out since last Friday. I thought I could fix it myself (lol). I messed around for the first few days of the week as “Dall-Aska” was fast approaching. Wednesday night I gave up and called Total. The answering service was very nice and took my info down. Even offered for someone to call and set up an emergency service that night. Not necessary yet. Got a call first thing Thursday morning that someone could be to my house by 10am that morning look at it. Mekonnen Taddese showed up right on time. Within no time he identified my 30yrs old furnace had a bad circuit board and would be 1/2 the cost of a new unit if they could even source the board. Now remember that a huge arctic front is coming and will be here Friday night and I have no heat in my house. I said “Let’s do it if you have it in stock”. By noon Jacob Stoup shows up and presents the very fair proposal and scheduled the install for the next day at 1pm. Osvaldo Perez and his team showed up right on time, covered all my carpet, installed the new unit and was out by 4pm. Dall-Aska blows in Friday night and we were roasty and toasty at home iced in for the next several days. The Total team saved our lives!!!!






