Tiffany Ragin
Not welcoming. Tip to correct this: “Hi, welcome in! Please check in on the iPad and once you’re done, there are cubbies to the right to place your shoes in. We ask all guests to please wash their feet before entering the studio.” [Then physically provide a tour of the studio of where the blankets, blocks, bolsters and restroom are. If you don’t have time, say “Once you enter, the blocks and bolsters will be on the right wall and the blankets in the back room in the cubbies and I will see you in there.” What I received as a first time patron: I walk in with no greeting. I see iPad and assume I check in there. I turn to the right and see a patron by the cubbies and assume that’s where my shoes go. Told to get bolster, blocks, blanket and wash feet. Okay, I walk in with no idea where anything is. I see a patron walk out of the back room and assume that is where the bolster, blocks, and blankets are. I stand there in what looks like a supply closet confused not wanting to rummage through what looks like employees only. Another patron walks in a sees my confusion and helps me directing where the bolsters, blocks, and blankets are. [Another patron should not have to do this. This should be the responsibility of the instructor or staff member] Instructor was divine energy. Lights and music were a little overstimulating but dimmed closer to the end of class. Staffer apologized after class. This is my first impression of you. Do better for the next new patron.
