Candace D.
Willard did our HVAC and sold us on the monthly service if we signed up that day and provided my credit card for auto debit. I did just that. Was told the service would move us to the front of the line with no service fee. Called today for service and was asked if we could wait until Monday. That unfortunately was not going to work as we cannot cook due to drain being backed up. Over promised and under delivered. Please do not sell this service if you are unable to follow through. You manage to debit my account each month with no issues. We have had to call another service and they will be here in 30 minutes. No service fee and they have a drain cleaning special. I have cancelled that service immediately. Not going to pay for a service that cannot be provided. We really liked Willard, but when it came to honoring your commitment, you failed.






