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Don Johnson's Pool & Spa
Novato's pool & spa experts: friendly staff, skilled service, dependable care.
2.6
Business
$$
Novato's pool & spa experts: friendly staff, skilled service, dependable care.
Don Johnson's Pool & Spa in Novato offers a full range of pool supplies and service. Customers praise friendly, knowledgeable staff who take time to explain details, and a skilled service team that delivers prompt, on-site problem solving. Some reviews note communication issues and billing concerns, reflecting mixed experiences.
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Regular cleaning and chemical balancing to keep your pool clear and algae-free.
Expert repair and replacement of pumps, filters, and other pool components.
Retail store offering chemicals, tools, and accessories for pool and spa care.
Professional rinsing and maintenance of pool filters to ensure optimal performance.
Dedicated services for hot tubs, including cleaning and chemical treatment.
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Overall rating
Robb Duffield
I've been a customer of Don Johnson's for many years but the last few days have really exemplified why I love working with them. We had a self inflicted, catastrophic pool failure - me trying to fix something - and when I explained to Woody on Saturday what the issue was he told me not to worry as his team would figure it out sometime this week. Woody's head of service, Kevin, called me, told me what was going to happen and when on Monday morning. Leo showed up two days earlier than I thought and he was literally a magician. Problem solved. No muss, no fuss. Just a group of guys that are really good at their jobs. I cannot say enough positive things about Woody and his team.
Saied Ansari
The store is the perfect stop for all our pool supplies. Staff are super friendly and helpful. I have been to the store several times with various questions since we moved to the area and they always take the time to explain details.
bobokey6402 anon
How is this company still in business? Nothing but lies and empty promises, with the addition of a lovely new ecosystem. What’s better than a cesspool full of tadpoles and algae? With Memorial Day creeping up, you’d think a business would express more urgency. Very unprofessional, neglecting the time and energy of the customer, as they have yet to answer any of the voicemails that were left. You’re better off just hiring a local kid in the neighborhood.
Kala Wright
They come weekly to ‘clean’ the pool, yet it’s ranges from Horrible service to NO service. I’ve lost count of the amount of times these guys have let our pool become filled with algae and unusable. They come weekly, yet the pool is yet again unusable this week. When the usual guy got injured, earlier this year, the new technician they sent was not told where the key to get into the pool was - and so they simply *didn’t service the pool for *three weeks, leading to another huge algae bloom! Why wasn’t there basic communication, there? Meanwhile, my landlord was still being charged for weekly visits by automatic payments. Do not waste your money. Find someone who actually offers the service you’re paying for.
Elaheh Aria
Stay away from this company, we were looking for a quote to replace our pump, they send someone to give us a price. It was supposed to be a free estimate, he checked our equipment and our filters. Meanwhile, he decided to rinse our filters (we never requested for this cleaning he basically said I am going to rinse your filter, he didn't ask if we want this or not and he didn't discuss the fee). He left and someone from office was supposed to give us a price for pump replacement, and we got a bill for filter cleaning!!!! Not to mention we had another company cleaning our filters couple of days before his arrival and we were ONLY looking for a competitive price for pump replacement. This is crazy!! We still didn't receive our proposal for pump replacement!!!
