Freedom - Kotara: Free design guidance to help you choose the perfect pieces.
Freedom - Kotara is a furniture and home goods store in the Homemaker Centre, Kotara. It offers furniture, home improvement products, and a free interior design service to help customers visualize and coordinate their spaces. Reviews praise friendly, helpful staff (Jen, Suzy, Paarul, Lisa and Penny) and quick assistance, while a few customers report disappointing experiences with certain staff.
Homemaker Centre, 2 Shop 22/150 Park Ave, Kotara NSW 2289, Australia
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Browse a wide selection of modern furniture including sofas, beds, dining sets, and storage solutions for every room.
Complimentary design consultations with experts to help coordinate colors, fabrics, and layouts for your home.
Personalized assistance in selecting and coordinating cushions to refresh your lounge or seating areas.
Find a variety of home accessories, lighting, and decor items to complement your furniture and enhance your space.
Professional delivery and assembly services to ensure your furniture is installed safely and efficiently in your home.
Overall rating
Gill Stott
Recently bought our 4th Freedom Kotara mattress. Excellent customer service at time of purchase. Since then Suzie expedited our delivery date as our old mattress was being collected 2 weeks prior to our estimated date of new mattress delivery . Thank you Freedom Kotara. I also highly recommend the quality & competitive price of their very large floor rugs. 👍🙂
Sidone Lambert
After buying some beautiful furniture from Freedom, I have been left feeling very bitter. The deliverers damaged my property on delivery so I lodged a claim. Freedom has chosen to not pursue my claim as the deliverers have lied and not taken responsibility for the damage. Very disappointed.
David Samp
I had a very disappointing experience with Freedom Furniture Kotara and would not recommend shopping here. The wrong product was delivered, and instead of taking responsibility, the store refused to accept accountability or offer a reasonable solution. When I contacted the store to resolve the issue, the male staff member who was part of "management team" was rude, dismissive, and unhelpful. Rather than listening or trying to fix their mistake, the problem was put back on me. The lack of customer service and basic courtesy was shocking. Mistakes happen, but how a business handles them matters—and this rude individual handled this extremely poorly. Between the incorrect delivery, lack of accountability, and unpleasant staff attitude, this was a frustrating and stressful experience. I strongly recommend that nobody shop at Freedom Furniture Kotara if they value their time, money, or customer service. Further to my review, I've since found out from multiple sources that Rose is well known for being very rude to customers. Management has an accountability to coach and manage staff to ensure quality service and skills. Maybe Freedom need to look into the quality of management also.
Abby
Omg Penny is literally INCREDIBLE- best customer service EVER. Immaculate store - amazing team of people very helpful. Highly highly recommend…
Deborah Scott
Lisa and Penny at Freedom Kotara provided great and fast assistance. They went above and upon to help me with my purchase. Absolutely wonderful service particularly during the busy Christmas period.
Josh Walker
Paarul was incredible, her service was second to none- highly recommend!
